Return and Refund Policy

 We want you to feel supported and confident when using our services and products. If something isn’t quite right, we’re here to help!

We understand that life happens! However, our time is valuable, and we often have families waiting for appointments. To ensure we can support as many people as possible:

• Cancellations must be made at least 24 hours before your appointment to receive a full refund or reschedule at no cost. 
• If you cancel less than 24 hours before your appointment, a 75% fee will apply as it is unlikely we can fill your spot on short notice. 
• If we are unable to deliver a service due to an issue on our end, you will receive a full refund or the option to reschedule.
  

We truly appreciate your understanding—this policy helps us continue providing support to families in need.

• If you receive a product that is faulty, damaged, or not what you expected, please contact us within 14 days of receiving it. 
• We’ll happily offer a replacement, store credit, or refund—whichever works best for you. 
• Products must be unused and in their original condition for returns (unless faulty).
   

Simply reach out to our friendly team at info@swingsandroundabouts.net, and we’ll make the process as smooth as possible!

We’re here to support you every step of the way. If you have any questions, just ask—we’re always happy to help! 💙